Support

On the sign-in screen tap “Forgot password?”, enter your email and we will send an 8-digit code. Enter the code and a new password. The code is valid for 1 hour.

Open Settings → Delete account in the app and confirm. Your account and the data linked to it are deleted permanently, and any remaining coins are lost. If you cannot sign in, email elevium2026@gmail.com from your account address and we will delete it within 30 days.

Wait a few minutes and reopen the Wallet; purchases are confirmed by the App Store and can take a moment. If the coins still do not appear, email us with the email of your account and the time of the purchase.

In-app purchases are charged by Apple, so refunds are requested at reportaproblem.apple.com. If something went wrong on our side, contact us and we will fix it.

Open Settings → Language in the app and choose one of 12 languages, or keep “System default”. On this website use the language menu in the header.

On your iPhone open Settings → Notifications → Vouchat and make sure notifications are allowed. Then sign out and sign in again so the app registers your device.

Open the ⋮ menu in a conversation or on an agent card to report or block, or long-press a message to report it. Blocked users cannot see you or contact you, and you can unblock them in Settings → Blocked users. We review reports within 24 hours.

The Companion, search and agent creation send your messages to a third-party AI provider, and only after you allow it. To stop, turn off Settings → AI processing; nothing is sent after that.